Simple Steps to Shareworthy Customer Experience
It’s the little things that make customer service shareworthy. Or not. Don’t think you have to create some big blow-me-out-of-the-water-ideas. Simple courtesies go a long way. Contrast how we were...
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Little Things Make Or Break Your Customer’s Experience
Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated on a...
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“You have no idea who that is, do you?”
Wasn’t Tim’s post from yesterday great? I played golf last year with the former production manager of a famous East Coast entertainment venue. John, I think, was his name, and he told me a story I...
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The Impact of Attitude
The parking garage attendant at the Fort Myers airport made me smile because she did something that was shareworthy. I pulled up to her ticket window, handed her my ticket and asked “How are you...
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The #1 Rule For Goal Setting
Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we...
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The Two-Word Response to Shareworthy Customer Service
It was a beautiful sunny morning when we arrived at the airport. The porter informed us, “They’ve cancelled your flight because of fog at the destination.” Heading into the terminal we witnessed some...
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The Key To Your Customer’s Expectations
How do you manage your customer’s expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so important. We...
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What’s Your Four-Way Test?
The Rotary Club has a four-part ethics guideline by which they measure their principles and actions. It is called the Four-Way Test and it was originally written to help a depression era business...
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The Best Way to Give Feedback
If you ever give feedback on a situation or wish to criticize someone, let me urge you in the strongest way possible to give it voice to voice. That means if not face to face then at least by phone or...
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How to Make Your Next Best Hire
Who are you describing when you write an ad searching for your next great hire? Your company? The job? Shockingly, neither of those will attract the kind of person you seek. The only way to do that is...
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